Google reviews

Super quick service. I wondered about time to deliver as they were based in Czech and I was in Dublin but I ordered Sunday night and had the part in hand on Tuesday morning so I was very pleased.

Order placed on Monday night, delivered the following Wednesday. Good communication (order confirmation, shipping notice with tracking). All good. But delivery error... Finally, problem solved after a while. I ordered an LMP-H200 and received an LMP-H202. 2 incompatible lamps. The delivery note accompanying the package says LMP-H202. My order was for an LMP-H200, so the dealer changed the reference. A complaint was opened. After checking, I was told that I had to reship the parcel. That it will be checked once received and that we will then take action... My e-mail address is checked, and I'm told that I'll receive an e-mail explaining the return procedure within 5 minutes. I ask about the supply of the product ordered. I'm told that the product received must first be returned and checked. I point out that the delivery note does not refer to the product ordered, but to the product delivered, and that the change of reference was therefore made internally by the merchant. I'm told that the product must first be returned to and received by the seller. I ordered the LMP-H200 because I use it. I don't want to depend on the hypothetical goodwill of a dealer when it's he who's causing the problem. I therefore indicate that I would prefer to be reimbursed for my order once the product has been returned. The person I spoke to told me that in the message I'd be receiving there was a box to tick for this. UPDATE October 7th The next day, I receive a phone call. The person I spoke to the day before asks me if I haven't received the promised e-mail. I confirm. He then asks if I have another e-mail address. I give him a gmail address that I also use. I then received the letter explaining the return procedure. It's quite surprising, ordering on a ".fr" website, to have to return to the Czech Republic when the parcel I received came from Germany... I point out that I don't see why I should have to pay the shipping costs, since the error didn't come from me. I'm told to annotate the return document accordingly and I'm assured that I'll be reimbursed. I'm told that, as the refund will be greater than the sum initially paid, I'll need to provide a bank details details form. UPDATE October 8 Lamp returned in its 2 boxes, then repacked in a larger box with lots of bubble wrap. Return document completed as requested and placed in this box. As there was no box to request a refund, I filled in the form. As stipulated on the form, I insured the parcel when it was sent. Parcel posted at noon. On Monday 11th, several contacts were made with the seller. I sent the tracking number of the parcel, the photo of the original VP lamp, the label with the VP reference and the copy of the invoice for the returned lamp. On Wednesday 13th, I checked the tracking number. It said: Your package has suffered an incident. It is being processed by our services. Location: Germany. On Thursday, the incident was still noted but with a location in Poland. On Friday 15th, the incident was no longer noted, but was located in the Czech Republic, the country of destination. E-mail confirming receipt of parcel. Monday 18th October. Phone call from the seller asking if I had received the refunds. I check: I've been reimbursed for the lamp and the return postage on the value date of last Thursday. So everything's back in order, after a while. Thank you to Lampes-Projecteur.fr for respecting its commitments as a seller. (translation)
Commande faite dans la nuit du lundi, livrée le mercredi suivant. Bonne communication (confirmation de commande, avis d'expédition avec tracking). C'est bien. Mais erreur de livraison... Finalement, souci résolu au bout d'un certain temps. Je commande un LMP-H200 et je reçois un LMP-H202. 2 lampes incompatibles. Le bon de livraison accompagnant le colis indique LMP-H202. Ma commande porte bien sur un LMP-H200. C’est donc chez le marchand que la référence a été modifiée. Une réclamation est ouverte. Après des vérifications, il m'est indiqué que je dois procéder à la réexpédition du colis. Qu'il sera vérifié une fois reçu et qu'alors on agira... Mon adresse de messagerie est vérifiée, puis il m'est indiqué que je vais recevoir dans les 5 minutes un courriel expliquant la procédure de retour. Je demande ce qu'il en est de la fourniture du produit commandé. Il m'est répondu qu'il faut d'abord que le produit reçu soit retourné et vérifié. Je précise que le bon de livraison ne fait pas référence au produit commandé mais au produit livré et que donc le changement de référence a été fait en interne chez le marchand. Il m'est encore répondu qu'il faut d'abord que le produit soit retourné et réceptionné chez le vendeur. Si j'ai commandé ce LMP-H200, c'est quand-même parce-que j'en ai l'usage. Je ne désire pas dépendre de l'hypothétique bon vouloir d’un marchand alors que c’est lui qui est à l’origine du souci. J'indique donc que je préfère être remboursé de ma commande après retour du produit réceptionné. La personne me répond que dans le message que je vais recevoir il y a une case à cocher pour cela. MISE A JOUR du 7 octobre Le lendemain, je reçois un appel téléphonique. Mon interlocuteur de la veille me demande si je n'ai pas reçu le courriel promis. Je confirme. Il me demande alors si je n'aurais pas une autre adresse électronique. Je lui communique une adresse gmail que j'utilise aussi. Je reçois alors le courrier expliquant les modalités de retour. Il est assez surprenant, en commandant sur un site en ".fr", de devoir procéder à un retour en République Tchèque alors que le colis reçu provenait d'Allemagne... Je fais remarquer que je ne vois pas pourquoi je devrais payer les frais de port puisque l'erreur ne vient pas de moi. On me dit d'annoter le document de retour en conséquence et on m'assure que je serai remboursé. Il m'est précisé que, comme le remboursement sera supérieur à la somme payée initialement, je devrai fournir un RIB. MISE A JOUR du 8 octobre Lampe remise dans ses 2 cartons. puis remballée dans un carton plus grand avec beaucoup de protections "bulle". Document de retour rempli comme demandé mis dans ce carton. Comme il n'y avait pas de case pour demander le remboursement, j'ai complété le formulaire. Conformément à ce qui est stipulé sur ce formulaire, j'ai assuré le colis lors de l'envoi. Colis posté à midi. Lundi 11, plusieurs contacts ont eu lieu avec le vendeur. J'ai transmis le n° de suivi du colis, la photo de la lampe originale du VP, l'étiquette portant la référence du VP et la copie de la facture du renvoi de la lampe. Mercredi 13, j'ai consulté le suivi du colis. Il était indiqué : Votre colis subit un incident. Il est en cours de traitement par nos services. Localisation : Allemagne. Jeudi, l'incident était encore noté mais avec une localisation en Pologne. Le vendredi 15, plus d'incident noté et localisation en République Tchèque, pays de destination. Courriel de confirmation de réception du colis. Lundi 18 octobre. Appel téléphonique du vendeur qui me demande si j'ai bien reçu les remboursements. Je vérifie : J'ai bien été remboursé de la lampe et des frais de retour en date de valeur de jeudi dernier. Donc tout est rentré dans l'ordre, au bout d'un certain temps. Merci à Lampes-Projecteur.fr d'avoir respecté ses engagements de vendeur. (original)

Amanda was extremely helpful sorting out my lamp for me for the best price which was delivered fast and efficiently will use again for next lamp thanks

An excellent store and especially service, the support person helped me a lot when I could not figure out why I could not pay - we searched together and tried to find out what was the problem - it turned out that I had a very low limit for online card payments and the support person was not lazy and spent his time to find instructions directly to my bank how I can change it myself in my online banking and everything worked out. This is what I call a “procustomer service”.

Very happy with the service (translation)
Muy contento con el servicio (original)

Perfect! Thank you (translation)
Parfait !! Merci (original)

I first received a bulb with a defect, but it was quickly replaced and works perfectly! The after-sales service is perfect (translation)
J'ai d'abord reçu une ampoule avec un défaut, elle a vite été remplacé et fonctionne parfaitement ! Le SAV est parfait (original)

I ordered a lamp last week but unfortunately discovered that my projector was defective, I contacted Web Retail to request a refund. I was positively surprised at how easy it was for me to return the lamp and then get a refund. Based on this experience I recommend this store and will buy here again whenever I need a projector lamp. (translation)
Pedi uma lâmpada, na semana passada mais infelizmente descobri que meu projector estava com defeito, contactei Web Retail para solicitar a devolução. Me surpreendeu positivamente a facilidade com que me atenderam e a facilidade de devolução e posteriormente o reembolso. Baseando-me neste experiencia recomendo essa loja e voltarei a comprar aqui sempre que me falte uma lâmpada de projector. (original)

Buy from them if you have problem they will help you

super support form the customer service a big BRAVO

SPECIALISTS, HUGE SELECTION, easy search function by projector model with a large offer of different lamps types – many choices – original and generic lamps – they offer the entire lamp unit with the housing or the bulb by itself

Professional and friendly dealing, large assortment of goods with detailed description and instructions, I recommend (translation)
Profesionální a vstřícné jednání, velký sortiment zboží s podrobným popisem a instrukcemi, doporučuji (original)

Always good experience, I can only recommend

DO NOT PURCHASE FROM THESE PEOPLE I purchased am original Projector bulb from them via their UK website Projector-Parts.co.uk the bulb arrived damaged it has a broken piece of glass inside it and would not work, i was advised to buy another and once they receive the bulb back the will refund, well the bulb cost me £170 It cost me £35 to return the item, then a further £47 vat customs! And then these guy only part refunded me! it ended up costing me £150! For a broken bulb the funniest part is they charged me a restocking fee........of a broken bulb! DO NOT PURCHASE UNLESS YOU LIVE IN THE SAME COUNTRY AS THEM OTHERWISE YOU WILL BE WELL OUT OF POCKET IF THE ITEM GETS DAMAGED IN TRANSIT WHICH WOULD HAPPEN QUITE OFTEN HENCE WHY THEY ONLY GIVE PART REFUND!

The purchase of the lamp and the subsequent return (I found out that the problem with my projector was not in the lamp) was without problems, the lamp was taken back and the money was credited to the account (translation)
Nákup lampy i následné vrácení (zjistil jsem, že problém s mým projektorem není v lampě) proběhlo bez problémů, lampu převzali zpět a peníze přišli na účet (original)

Great proctor lamps that last (translation)
Skvělé lampy do proektoru co vydrží (original)

Perfect cooperation, fast delivery, very superior communication, highly recommended. Almost everything in stock (translation)
Perfektni spoluprace, rychla dodavka, velmi nadstandardni komunikace, vrele doporucuji. Skoro vse skladem (original)